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HOW DO I FIND OUT THE SIZE OF MY WRIST OR FINGER?
  1. SOLUTION #1: YOU CAN TAKE A METER AND TURN IT AROUND YOUR WRIST
  2. SOLUTION #2: YOU CAN TAKE A TAPE AND WRITE THE SIZE ON A RULER
  3. SOLUTION #3: YOU CAN USE OUR PRINTABLE SIZE GUIDE LINKED TO THE SITE
  1. SOLUTION #1: YOU CAN TAKE A METER AND TURN IT AROUND YOUR WRIST
  2. SOLUTION #2: YOU CAN TAKE A TAPE AND WRITE THE SIZE ON A RULER
  3. SOLUTION #3: YOU CAN USE OUR PRINTABLE SIZE GUIDE LINKED TO THE SITE
HOW DO I PUT THE WORD I WANT ON A BRACELET?
  1. GO TO THE WEBSITE LINKED IN THE BIOGRAPHY
  2. CUSTOMIZATION
  3. SELECT THE MATERIAL OF YOUR CHOICE
  4. ADD TO CART
  5. WRITE YOUR WORD IN THE BOX "WHICH WORD DO YOU WANT TO WRITE?"
  1. GO TO THE WEBSITE LINKED IN THE BIOGRAPHY
  2. CUSTOMIZATION
  3. SELECT THE MATERIAL OF YOUR CHOICE
  4. ADD TO CART
  5. WRITE YOUR WORD IN THE BOX "WHICH WORD DO YOU WANT TO WRITE?"
HOW DO I ADD A HEART TO MY PERSONALIZED JEWELRY?

JUST MENTION "<3" IN YOUR CUSTOMIZATION

FYI: It is impossible to put a heart at the beginning of your word, only at the end or in the middle to separate two words or two letters, we put only one heart per word. Concerning the rings, it is possible to put a heart or a letter + a heart.

JUST MENTION "<3" IN YOUR CUSTOMIZATION

FYI: It is impossible to put a heart at the beginning of your word, only at the end or in the middle to separate two words or two letters, we put only one heart per word. Concerning the rings, it is possible to put a heart or a letter + a heart.

WHAT DO I DO IF MY JEWELRY IS NOT THE RIGHT SIZE? CAN I EXCHANGE IT?

JEWELRY THAT IS PART OF THE CLASSIC COLLECTION IS EXCHANGEABLE

REMINDER: IN ORDER TO ADAPT PERFECTLY TO YOUR WRIST SIZE, AN ADDITIONAL 1 CM RING IS SYSTEMATICALLY ADDED IN ORDER TO ENLARGE THE BRACELET IF NEEDED.

JEWELRY THAT IS PART OF THE CLASSIC COLLECTION IS EXCHANGEABLE

REMINDER: IN ORDER TO ADAPT PERFECTLY TO YOUR WRIST SIZE, AN ADDITIONAL 1 CM RING IS SYSTEMATICALLY ADDED IN ORDER TO ENLARGE THE BRACELET IF NEEDED.

HOW IS MY JEWELRY CREATED?

EACH PIECE OF JEWELRY IS MADE BY HAND IN OUR WORKSHOP IN SANARY-SUR-MER.

EACH PIECE OF JEWELRY IS MADE BY HAND IN OUR WORKSHOP IN SANARY-SUR-MER.

IS IT POSSIBLE TO MAKE A RING IN SIZE 62?

YES! OUR JEWELRY IS MADE TO ORDER AND IS CUSTOM MADE. ALL SIZES ARE THEREFORE AVAILABLE. THE SIZES DISPLAYED ARE STANDARD SIZES.

YOU CAN INDICATE YOUR EXACT SIZE IN THE "MISCELLANEOUS" SECTION ONCE YOU CLICK ON "PLACE ORDER".

YES! OUR JEWELRY IS MADE TO ORDER AND IS CUSTOM MADE. ALL SIZES ARE THEREFORE AVAILABLE. THE SIZES DISPLAYED ARE STANDARD SIZES.

YOU CAN INDICATE YOUR EXACT SIZE IN THE "MISCELLANEOUS" SECTION ONCE YOU CLICK ON "PLACE ORDER".

IS IT POSSIBLE TO WRITE "LOUIS" ON A RING?

THIS IS NOT FEASIBLE. AS INDICATED ON THE SITE, YOU CAN INDICATE 4 LETTERS MAXIMUM ON A RING.

THIS IS NOT FEASIBLE. AS INDICATED ON THE SITE, YOU CAN INDICATE 4 LETTERS MAXIMUM ON A RING.

IS IT POSSIBLE TO WRITE L<3A<3M ON MY BRACELET?

THIS IS NOT FEASIBLE. AS INDICATED ON THE SITE, IT IS POSSIBLE TO ENTER A HEART ONLY.

YOU CAN WRITE THE THREE INITIALS IN A ROW AND LINK THEM WITH A HEART AT THE END.

THIS IS NOT FEASIBLE. AS INDICATED ON THE SITE, IT IS POSSIBLE TO ENTER A HEART ONLY.

YOU CAN WRITE THE THREE INITIALS IN A ROW AND LINK THEM WITH A HEART AT THE END.

ARE THE JEWELRY WATER RESISTANT?

All materials used for our jewelry: 925 SILVER, 14 CARAT GOLD FILLED AND 18 CARAT GOLD are WATER RESISTANT.

All materials used for our jewelry: 925 SILVER, 14 CARAT GOLD FILLED AND 18 CARAT GOLD are WATER RESISTANT.

MY 925 SILVER JEWEL HAS TURNED BLACK, WHAT SHOULD I DO?
  1. BOIL WATER
  2. IN A BOWL: PUT SOME BAKING SODA
  3. LET THE JEWEL SOAK FOR 1 HOUR

FYI: 14k gold filled does not require maintenance.

  1. BOIL WATER
  2. IN A BOWL: PUT SOME BAKING SODA
  3. LET THE JEWEL SOAK FOR 1 HOUR

FYI: 14k gold filled does not require maintenance.

MY JEWELRY IS BROKEN, CAN YOU REPAIR IT?

SEND US A PHOTO TO HAVAETSESSECRETS@GMAIL.COM

WE WILL TELL YOU IF IT CAN BE REPAIRED.

SEND US A PHOTO TO HAVAETSESSECRETS@GMAIL.COM

WE WILL TELL YOU IF IT CAN BE REPAIRED.

CAN WE WRITE 2 FIRST NAMES ON A BRACELET?

IT WILL DEPEND ON THE FIRST NAMES.

AS INDICATED ON THE SITE, YOU CAN WRITE UP TO 10 LETTERS ON OUR BRACELETS.

THE INITIALS BRACELET IS THE PERFECT BRACELET TO HAVE YOUR LOVE ON YOUR WRIST.

IT WILL DEPEND ON THE FIRST NAMES.

AS INDICATED ON THE SITE, YOU CAN WRITE UP TO 10 LETTERS ON OUR BRACELETS.

THE INITIALS BRACELET IS THE PERFECT BRACELET TO HAVE YOUR LOVE ON YOUR WRIST.

WHAT ARE THE MANUFACTURING AND DELIVERY TIMES?

THE MANUFACTURING TIME IS 24 TO 72 HOURS WORKING DAYS.

DELIVERY TIMES FOR FRANCE : 3 TO 4 DAYS

DELIVERY TIMES FOR EUROPE : 4 TO 5 DAYS

DELIVERY TIMES FOR THE REST OF THE WORLD : 7 TO 8 DAYS

Beware of busy periods (e.g. Christmas, Mother's Day, etc.) indicated on the home page of the site. Delivery times may sometimes be extended.

THE MANUFACTURING TIME IS 24 TO 72 HOURS WORKING DAYS.

DELIVERY TIMES FOR FRANCE : 3 TO 4 DAYS

DELIVERY TIMES FOR EUROPE : 4 TO 5 DAYS

DELIVERY TIMES FOR THE REST OF THE WORLD : 7 TO 8 DAYS

Beware of busy periods (e.g. Christmas, Mother's Day, etc.) indicated on the home page of the site. Delivery times may sometimes be extended.

After-sales service (returns - breakage - error on my order - delivery, etc.)

FOR ANY QUESTIONS REGARDING A PROBLEM WITH YOUR JEWEL OR YOUR ORDER, SEND AN EMAIL TO: HAVAETSESSECRETS@GMAIL.COM

WE WILL DO OUR BEST TO ANSWER YOU AS QUICKLY AS POSSIBLE.

FOR ANY QUESTIONS REGARDING A PROBLEM WITH YOUR JEWEL OR YOUR ORDER, SEND AN EMAIL TO: HAVAETSESSECRETS@GMAIL.COM

WE WILL DO OUR BEST TO ANSWER YOU AS QUICKLY AS POSSIBLE.

Any other questions?

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